How to order?
you can contact our hotline 021 55663966 and proceed to order with one of our sales assistants, or go online and order automatically.
How to pay?
Sohowine.com is cooperating with to many couriers in cities across china to offer the payment on delivery service, click here to see the cities and the delivery timescale We provide many methods of payment, choose the method of payment that suits your needs.
Payment on delivery: Sohowine.com will deliver to your door, once the client has received the order form and inspected the goods, the client can directly pay the courier
Online purchase: you can use your bank account details or credit card, and pay directly online, you will need to unblock your card for internet use before making a payment
Transport fees explanation
Get free delivery when the payment is over ¥250
Once the order is completed, how soon do you need to pay?
If you choose to pay online, by postal order, pay post method, if we receive the funds after the agreed time frame then the order will be automatically cancelled.
Online payment: 1Day
Postal orders: 7Day
what kind of delivery methods do sohowine use?
Sohowine uses two kinds of delivery methods: Payment on delivery and payment
I have already applied for an exchange, when will the courier come to collect the cancelled goods at the door?
currently, we are only able to provide the cancelled goods collection service and the exchange in the shanghai district. once you contact by phone our help desk and apply for an exchange: the courier will arrive at your door for the cancelled goods within 1-2 days, after the goods have arrived it will take 1-2 days inspection time. once the goods quality has been inspected, we will at once arrange for a goods exchange or arrange for a refund
How to obtain a receipt?
Mthods of obtaining the reciept：
1、When finished ordering wine on the phone, make sure you ask for the sales assistant to provide a headed receipt, and the receipt will be sent along with the wine.
2、 If you order online, before submitting your order please click on the 'ok' next to want a receipt and fill in the header. The receipt will be sent along with the goods.
Notes:
1、Sohowine.com will provide a special wine receipt, which will be valid for work unit use.
2、One order form will allow for one receipt.
3、The delivery fee is not included in the order form and receipt value.
what do you do if you are not satisfied with the goods you have recieved? can you arrange for an exchange?
If you are not satisfied with our product then , or the goods have been damaged, if the product is not yet opened, and it is within 7 days of the client signing for the receivership of the goods, then we will provide a replacement service.
Special clarification:
1.In the event of return of goods, arising from the clients reason for refusal, if the original order form has the corresponding transport fee we are only able to exchange the value of the returned goods (according to Sohowine.com norms) we are not able to refund your money.
2.The packaging cant be returned.
3.If the order includes gifts, the gifts must be returned with the goods, if the gift packaging has been opened or used then we not be able to exchange the original order. If this is inconvenient accept our apologies.
4.The returned goods will need the receipt as well as the order list, put these along with the returned goods. If the client is unable to provide these documents then we will be unable to go through with the return.
5. In normal circumstances one order sheet will allow for one receipt, so to guarantee your rights, please consider contacting us a week later.
6.When pictures are provided as a reference, these are the norms of selling. If the light and display is not as expected, this problem may have arisen due to lighting or colouring differences, this is not liable to be a quality problem.
How to arrange a refund?
If you want to return the goods please contact our help desk the after sales team will arrange for a refund below is the refund methods and timescales bank account transfer:
(1)Bank order payment： you will need to provide your bank account details account name and number.
normal refund transfer time is 3-5 days
you can contact our hotline 021 55663966 and proceed to order with one of our sales assistants, or go online and order automatically.
How to pay?
Sohowine.com is cooperating with to many couriers in cities across china to offer the payment on delivery service, click here to see the cities and the delivery timescale We provide many methods of payment, choose the method of payment that suits your needs.
Payment on delivery: Sohowine.com will deliver to your door, once the client has received the order form and inspected the goods, the client can directly pay the courier
Online purchase: you can use your bank account details or credit card, and pay directly online, you will need to unblock your card for internet use before making a payment
Transport fees explanation
Get free delivery when the payment is over ¥250
Once the order is completed, how soon do you need to pay?
If you choose to pay online, by postal order, pay post method, if we receive the funds after the agreed time frame then the order will be automatically cancelled.
Online payment: 1Day
Postal orders: 7Day
what kind of delivery methods do sohowine use?
Sohowine uses two kinds of delivery methods: Payment on delivery and payment
I have already applied for an exchange, when will the courier come to collect the cancelled goods at the door?
currently, we are only able to provide the cancelled goods collection service and the exchange in the shanghai district. once you contact by phone our help desk and apply for an exchange: the courier will arrive at your door for the cancelled goods within 1-2 days, after the goods have arrived it will take 1-2 days inspection time. once the goods quality has been inspected, we will at once arrange for a goods exchange or arrange for a refund
How to obtain a receipt?
Mthods of obtaining the reciept：
1、When finished ordering wine on the phone, make sure you ask for the sales assistant to provide a headed receipt, and the receipt will be sent along with the wine.
2、 If you order online, before submitting your order please click on the 'ok' next to want a receipt and fill in the header. The receipt will be sent along with the goods.
Notes:
1、Sohowine.com will provide a special wine receipt, which will be valid for work unit use.
2、One order form will allow for one receipt.
3、The delivery fee is not included in the order form and receipt value.
what do you do if you are not satisfied with the goods you have recieved? can you arrange for an exchange?
If you are not satisfied with our product then , or the goods have been damaged, if the product is not yet opened, and it is within 7 days of the client signing for the receivership of the goods, then we will provide a replacement service.
Special clarification:
1.In the event of return of goods, arising from the clients reason for refusal, if the original order form has the corresponding transport fee we are only able to exchange the value of the returned goods (according to Sohowine.com norms) we are not able to refund your money.
2.The packaging cant be returned.
3.If the order includes gifts, the gifts must be returned with the goods, if the gift packaging has been opened or used then we not be able to exchange the original order. If this is inconvenient accept our apologies.
4.The returned goods will need the receipt as well as the order list, put these along with the returned goods. If the client is unable to provide these documents then we will be unable to go through with the return.
5. In normal circumstances one order sheet will allow for one receipt, so to guarantee your rights, please consider contacting us a week later.
6.When pictures are provided as a reference, these are the norms of selling. If the light and display is not as expected, this problem may have arisen due to lighting or colouring differences, this is not liable to be a quality problem.
How to arrange a refund?
If you want to return the goods please contact our help desk the after sales team will arrange for a refund below is the refund methods and timescales bank account transfer:
(1)Bank order payment： you will need to provide your bank account details account name and number.
normal refund transfer time is 3-5 days
